Head to the Support Page to enter your problem! You can also chat with us live at #support on Slack.
Vernon security updates are completed. Please reach out on our Support channels if you experience any lasting interruptions.
Nodes in Northern Brooklyn may experience a very brief interruption due to security updates at the Vernon Hub.
100AVA is restored.
100Ava hub is down. A volunteer is on their way.
Connectivity to the Eldert Hub in Ridgewood has been reestablished, but connected members may be experiencing slow speeds; volunteers are working to improve the hub over the coming week.
Members in Harlem and the Bronx may experience brief interruptions as planned upgrades are performed at the CCNY hub. Work should be completed by 10:30am.
Nodes connected to Eldert Hub (NN:5014) are experiencing an outage as Eldert Hub is currently down. We are working to contact someone in the area to investigate. Details in #C679UKBUK| on slack.
Connectivity to SN10 has been restored as of 3:30am after repair of a damaged fiber connection
SN10 is currently experiencing an outage. Nodes that normally exit via SN10 are currently exiting via SN3. You may experience slower than normal speeds as traffic is routed via SN3. We are investigating the issue.
Update: We have determined the issue to be a loss of connection between SN10 and Grand St, either a equipment failure or fiber damage. We have reached out to Crown Castle to request an inspection of the fiber and investigating the equipment failure possibility.
Issue has been resolved