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The issue our upstream provider was having at SN11 has been resolved. Volunteers are working to have the SN11 back up shortly. We appreciate your patience!
Posted by: Lydon Thorpe2025-01-16 13:54:31 EST
Head to the Support Page to enter your problem! You can also chat with us live at #support on Slack.
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The power issue at Hex House was fixed earlier this morning. Connections should be restored for all members in the area.
Posted by: Lydon Thorpe2025-01-20 11:44:03 EST -
Members connected via NN1417 Hex House (formerly Soft Surplus) are experiencing an outage as the hub has gone offline. We are investigating.
Posted by: Lydon Thorpe2025-01-19 21:52:40 EST -
Members at The Olmstead are currently experiencing slower speeds due to a problem at our SN11 datacenter with one of our upstream provider’s infrastructure. Members at The Olmstead are currently routing via a backup wireless link until the problem is resolved. The provider has not yet provided an expected time frame for resolution of the issue, they are working on the problem. More updates will be shared as we learn more information.
Posted by: Lydon Thorpe2025-01-14 16:07:09 EST -
The wiring issue at Saratoga has been resolved. Please let us know if you have continuing connectivity issues.
Posted by: Matthew Boyd2025-01-09 14:02:42 EST -
a wiring issue at the Saratoga hub in Brooklyn is causing degraded performance for some members in Bushwick, Bed Stuy, and Ridgewood; volunteers will be addressing the problem this evening.
Posted by: Matthew Boyd2025-01-09 09:37:06 EST -
SN10 issues resolved, our upstream provider corrected an issue on their end.
Posted by: Matthew Boyd2024-12-17 19:32:03 EST -
We have detected an issue with the edge router at Supernode 10 which caused a brief period of interrupted connectivity this evening, we have failed over to SN3 and are monitoring the situation. You may experience slower speeds while we work to resolve this issue
Posted by: Andrew Dickinson2024-12-17 19:01:04 EST -
The router has been repaired, all connections are restored. Please contact us if you encounter further issues
Posted by: Andrew Dickinson2024-12-16 01:00:47 EST -
A critical router in the lower east side has gone offline. Volunteers are en route to investigate. Some members may experience degraded connections or outages while we work to repair it
Posted by: Andrew Dickinson2024-12-16 00:35:59 EST -
Supernode 3 upgrades completed successfully at 5:15am
Posted by: Matthew Boyd2024-12-12 05:43:54 EST -
Supernode 3 maintenance is starting. Nodes in Brooklyn may experience an outage or degraded service for the next 15-60 minutes
Posted by: Matthew Boyd2024-12-12 04:00:09 EST