Head to the Support Page to enter your problem! You can also chat with us live at #support on Slack.
Heavy winds have impacted alignment on an antenna in Prospect Lefferts Garden; performance may be degraded for neighboring users. We’re working to get a volunteer on site today.
a cable issue at our Eldert Hub has caused an outage in Ridgewood. Volunteers are working to restore service
Very heavy rains are impacting performance in portions of the Mesh. Conditions should lighten late this evening, thanks for your patience.
SN11 internet service was restored on January 16th but continued to be unreachable due to an underground fiber break between the data center and NN584 Olmsted. That fiber break was just fixed a few hours ago, and full Olmsted service has been restored
The power issue at Hex House was fixed earlier this morning. Connections should be restored for all members in the area.
Members connected via NN1417 Hex House (formerly Soft Surplus) are experiencing an outage as the hub has gone offline. We are investigating.
The issue our upstream provider was having at SN11 has been resolved. Volunteers are working to have the SN11 back up shortly. We appreciate your patience!