Having problems? Send a message to #support on Slack, or head to the Support Page.
The CCNY hub in upper Manhattan is offline. Some nodes may be offline. We are investigating.
Due to the blizzard we have multiple antennas that are struggling. We’re actively working to re-route hubs to keep connections as fast as possible. Please avoid running multiple speed tests if your network is slow, this just adds to the congestion! Post in #C679UKBUK and we’ll help out as best we can!
A blizzard watch has begun. Light flurries currently in Brooklyn. Please post in status channel with any outages!
Heavy snow accumulation throughout the day may cause sporadic reductions in service or outages. Due to ice and windy conditions, we strongly recommend you not attempt to clear off your rooftop antennas. Please let us know if you experience an extended outage.
The Borough Park hub is offline due to a building power outage. Service should return once the power is restored.
Fiber maintenance is being conducted today on our Manhattan uplink, but members should not be impacted by this work. If you experience an outage, please let us know!
repairs are underway at the Prospect Heights hub to repair a damaged mast from the storm last week. Nodes to the south in Prospect Lefferts Garden and Flatbush may have reduced speeds.