Head to the Support Page to enter your problem! You can also chat with us live at #support on Slack.
high-bandwidth applications may be slower this evening for nodes in Northern Brooklyn. In order to minimize interruptions, we are waiting until early AM to reboot impacted equipment to resolve the latent issue.
Volunteers resolved the Brooklyn interruptions after replacing a failing network component. If you have continuing connectivity issues, please let us know in the Support channel on slack.
A primary antenna at the Vernon hub is offline, and traffic is passing through a slower backup link, expect reduced speeds until the link is repaired.
The ConEd grid across the Sunset Park area is overloaded, causing intermittent power conditions. This may affect some hubs in the area. Please check the ConEd outage map for more details https://outagemap.coned.com/external/default.html
The ConEd grid across the Bushwick area is overloaded, causing intermittent power conditions. This may affect some hubs in the area. Please check the ConEd outage map for more details https://outagemap.coned.com/external/default.html
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Maintenance work at NN333, 329-345 50th St, Brooklyn has been completed.
Maintenance work is being conducted at NN333 329-345 50th St, Brooklyn. Members may experience brief interruptions between 10am and 4pm today as we fix cabling issues in the building. We appreciate your understanding and apologize for the inconvenience!
Service at the Cypress Hub has been restored
An outage at our Cypress Hub in Bushwick is impacting neighboring nodes; service will be restored soon.
Maintenance work at NN217 Park Slopes Homes has been completed.
maintenance work is in progress at NN217 Park Slopes Homes in Brooklyn. Members in the building may experience brief interruptions while we move cables on the roof. We appreciate your patience!
Planned maintenance at our Vernon Hub in Brooklyn today may cause short outages or slow performance. Work is planned to complete by 5pm. Thanks for your patience!
Abnormally high Radar interference is causing antennas around the city to jump frequencies a lot tonight. We’re responding and changing them back, but short outages may occur as we fix them! Hopefully this interference will clear up soon.
Heavy rains and wind are expected throughout the evening, which may cause intermittent slowdowns and disruptions. Please let us know in our Slack Support channel if you experience an extended outage.
Service should be back to normal since our upstream provider completed their maintenance window at 1:30AM. Thank you for your patience, and please continue to report any issues.