Head to the Support Page to enter your problem! You can also chat with us live at #support on Slack.
Connectivity issues affecting some clients of Supernode 3 were resolved just before 6pm. Please inform us if you experience any issues.
Members connecting through NN713 SN3 Industry City may be experiencing connectivity issues as a core piece of infrastructure is being reconfigured. Volunteers are on-site and working to fix things. Thanks for your patience!
service is restored in Sunset Park and Flatbush Cats Hubs and surrounding nodes
connectivity in the Sunset Park and Flatbush Cats Hubs and surrounding nodes is severely impacted due to an antenna outage, we’re working to get things back to normal
Members in Park Slope connected to our President Street Hub may experience slower connectivity or interruptions as planned upgrades and maintenance are performed. Work should be completed by 5:00pm.
Vernon security updates are completed. Please reach out on our Support channels if you experience any lasting interruptions.
Nodes in Northern Brooklyn may experience a very brief interruption due to security updates at the Vernon Hub.
100AVA is restored.
100Ava hub is down. A volunteer is on their way.
Connectivity to the Eldert Hub in Ridgewood has been reestablished, but connected members may be experiencing slow speeds; volunteers are working to improve the hub over the coming week.
Members in Harlem and the Bronx may experience brief interruptions as planned upgrades are performed at the CCNY hub. Work should be completed by 10:30am.